IT Support for Insurance Agencies
An insurance agency runs on trust and quick answers. Clients expect a quote, a certificate or a claims update without waiting, and they trust you with Social Security numbers, driver's license details and financial information. When your systems slow down or your email gets compromised, both service and trust take the hit.
Your Tech Team provides IT support for insurance agencies across Fairfield County, from our offices in Wilton, Westport and Stamford. We keep producers and account managers working, protect the policyholder information your agency holds and help you plan technology that keeps up as your book grows.
Why Do Insurance Agencies Need Specialized IT Support?
Agencies face a mix of pressures that most small offices don't.
You hold sensitive data. Applications, policies and claims files contain exactly the personal information criminals want.
You're regulated. In Connecticut, insurance licensees fall under a specific data security law, on top of the state's general breach rules.
Money moves through your inbox. Premium payments, return premiums and claim checks make agencies a target for payment fraud.
Your team lives in many systems. Agency management software, carrier portals, raters and email all need to work together, every day.
General IT help can fix a printer. Insurance agency IT support has to keep producers productive while protecting the information clients and carriers trust you with.
Our Cybersecurity Track Record is Our Best Asset
Thoughtful, Responsive, There for me... a godsend.
"Quite simply, Sam Disraelly saved my professional and personal lives. Sam knows exactly the right questions to ask, the right moves to make -- and he loves going after the bad guys. He is easy to reach; he communicates every step of the way; he is flexible and creative. And he never made me feel like an idiot. If I could give a thousand stars, I would."
Blogger, Teacher, Community Organizer
My First Call for Any Computer Crisis
"As a journalist with deadlines, I depend on Sam Disraelly and Your Tech Team to keep me in business - functioning at the speed of today's world. On the Granger Gauge of 1 to 10, Sam and Your Tech Team is a total 10 - or off-the-scale at 11."
Journalist, Commentator, Public Figure
Very Knowledgeable
“Very knowledgeable and will take the extra time to see any issues through”
Executive Director, Westport Chamber of Commerce
Doing What’s Right, Every Time
“Ari Sam is fair, reliable and has very high integrity... I enthusiastically recommend Ari Sam and Your Tech Team. I have known Ari Sam and his team for many years. He and his company have been there for us whenever we needed help for ourselves or our customers. I can say with certainty that Ari is fair, reliable and has very high integrity. He cares about his customers' businesses and will always do what is right, even if it means telling them they shouldn't be spending money (not something all consultants will do). He has a long view about those relationships. I enthusiastically recommend Ari and Your Tech Team.”
Owner, Communications Company
IT Services For Insurance Agencies
Our full list of IT services covers the technology an agency runs on. Here is how each piece fits.
A Help Desk Your Team Can Reach
When a producer can't log in before a client meeting, your team reaches a real person. Our phones are answered 24/7, and every email gets a response in under 15 minutes. Resolution times depend on your service level and the issue. See how our service desk support works.
Managed IT That Works As Your Agency's IT Department
With our Managed IT Department model, our team becomes part of yours. We monitor computers, servers and networks, apply updates on schedule and fix small problems before they slow down a renewal season.
Cybersecurity That Protects Policyholder Data
We take a protection-first approach to every system we manage. That includes multi-factor authentication, email filtering, endpoint protection and training that helps staff spot phishing and fake payment requests. Learn more about our cybersecurity services.
Secure Email And Microsoft 365
Agencies send applications, policy documents and certificates by email all day. We set up and secure Microsoft 365 with access controls and MFA so information stays where it belongs. Still on older systems? We handle the migration to Microsoft 365.
Backup And Disaster Recovery
Client files and agency records need to survive a failed server, a storm or a ransomware attack. We build backup and recovery plans so your agency can keep serving clients when something goes wrong.
Remote Access And Phones
Producers meet clients in person and work from home. Secure remote access keeps that access protected, and modern business phone systems make sure clients reach the right person.
IT Planning With A Virtual CIO
Our virtual CIO service gives agency principals a technology roadmap: hardware refreshes, software renewals and security priorities planned and budgeted ahead, including for acquisitions and new locations.
Managed IT Services for Insurance Agencies: Managed or Co-Managed?
Agencies come in different sizes, and so does our support.
Managed IT Department. We become your agency's IT department. This is built for agencies of about 10 to 50 people with no dedicated IT staff.
Co-Managed IT. Your IT person keeps ownership of daily priorities, and we add help desk depth, after-hours coverage, security tools and project help. This suits larger agencies of about 50 to 250 people.
We also support finance, accounting and CPA firms that share many of the same data protection needs.
What Does Connecticut's Insurance Data Security Law Mean for Your Agency?
Connecticut's Insurance Data Security Law (CGS § 38a-38) applies to licensees of the Connecticut Insurance Department. As the Department explains in Bulletin IC-42, licensees must develop and maintain a written information security program, investigate cybersecurity events and notify the Department when required. The smallest licensees are exempt from the security program requirement, so check where your agency falls.
The law also asks licensees to use due diligence when selecting third-party service providers that handle nonpublic information. Your IT provider is one of them.
We help with the technical side of that program: multi-factor authentication, access controls, encryption, monitored devices, tested backups and staff training. Your agency remains responsible for its overall program, and having those controls in place makes it much easier to build and maintain.
Connecticut's general breach law applies as well. Businesses holding residents' personal information must report breaches, and lawmakers shortened that deadline to 60 days.
How Do We Protect Agencies From Email and Payment Fraud?
The FBI describes business email compromise as a scam aimed at businesses that send funds transfers, often through a hijacked or spoofed email account. For agencies, it can look like a client "updating" where a return premium should go, or a fake carrier message asking for login details.
A few layers stop most of these attempts: multi-factor authentication, email filtering, staff training and a firm rule to confirm any payment change by phone using a number you already have. CISA's Cyber Essentials is a good free guide for agency owners, and it recommends multi-factor authentication first.
Insurance Agency IT Support in Wilton, Westport and Stamford
Your Tech Team is headquartered at 24 Danbury Road in Wilton, with offices at 1701 Post Road East in Westport and 500 Summer Street in Stamford. We are members of the Westport-Weston, Wilton and Fairfield Chambers of Commerce and the Connecticut Business and Industry Association (CBIA).
We support agencies throughout Fairfield County, including Wilton, Westport, Stamford, Norwalk, Fairfield, Greenwich, Darien, New Canaan, Danbury and Ridgefield.
Our roots go back to enterprise database consulting in the 1970s and 1980s. Today we are a family- and military-owned firm that puts a premium on uptime, security and service. See what clients say in our reviews.
Why Agencies Work With Your Tech Team
Every recommendation starts with how it protects policyholder information.
Our team works as part of yours, so you deal with people who know your agency instead of a ticket queue.
Proactive monitoring catches failing hardware and missed updates before they slow down your team.
Virtual CIO planning puts real numbers in front of principals before the budget is set.
Phones are answered 24/7, and emails get a reply in under 15 minutes.
We manage more than 1,000 endpoints and are Cisco Certified and a Microsoft Partner.
Let's Talk About Your Agency's Technology
Tell us what's working, what isn't and what's coming up for your agency. We'll give you a straight answer on where to start.
Frequently Asked Questions
What does IT support for insurance agencies include?
It typically covers a help desk for producers and staff, monitoring and maintenance of computers and networks, cybersecurity, secure email, backups, remote access and technology planning, with a constant focus on protecting policyholder information.
Does Connecticut's Insurance Data Security Law apply to my agency?
It applies to licensees of the Connecticut Insurance Department, with an exemption from the security program requirement for the smallest licensees. The Department's Bulletin IC-42 is the best place to confirm where your agency stands, and your counsel or compliance advisor can help interpret it.
How much do managed IT services for insurance agencies cost?
Managed IT is typically billed as a predictable monthly fee, which is far easier to budget than paying for emergencies. The quickest way to get a real number is a short conversation about your agency's size and needs.
Do you support our agency management system?
We support the computers, servers and networks your applications run on, so your software has a stable, secure foundation. Tell us what your agency uses on the introductory call and we'll walk through how we would support it.
Can you work with our existing IT person?
Yes. Our co-managed IT option adds coverage and expertise without replacing anyone.
How quickly do you respond?
Our phones are answered 24/7, and every email gets a response in under 15 minutes. Resolution times depend on your service level and the issue.
Securing What Matters Most To Your Business With Smarter IT Services
Our IT services are shaped by experience, driven by service, and focused on helping your team work without fear or frustration. We don’t follow trends or overcomplicate what should be simple. We earn your trust by keeping your systems secure, your goals front and center, and your team moving forward every day.
Call (203) 884-8729 today to discuss a custom security plan that meets your needs and keeps your business secure.
Offices
500 Summer Street
Stamford, CT 06901
24 Danbury Road
Wilton, CT 06897
1701 Post Road East
Westport, CT 06880
With offices in Fairfield County and New York City, we are proud to serve all of Connecticut, New York, Long Island, especially towns like Darien, Greenwich, Stamford, Westport, Wilton, New Canaan, Norwalk, Fairfield, Easton, Weston, Redding, Bridgeport, and more.